Bank customers will be able to walk up
Announcement comes as online banking leads to increasing ATM closures
Bank customers will be able to walk up to a high street cash machine and apply for a loan or have a video chat with a mortgage adviser under a bold five-year vision set out by the world’s largest maker of ATMs.
Matt Phillips, the UK boss of Diebold Nixdorf, told the PA news agency the firm is already in talks with banks about launching self-serve ATMs that will be able to carry out a raft of basic banking services.
He said Britons will see these ATMs hit the high streets “absolutely” within five years as banks increasingly take the axe to their branch networks and push towards online banking.
It comes amid fears over access to cash across the UK as the removal of fee-free ATMs and branches are said to be creating “cash deserts” in many small communities.
From ID checks for loan applications to customer service video chats, the ATM of the future is set to help bridge the gap left by the closure of many full-service bank branches, according to Mr Phillips. He said while losing a bank branch is an “emotive topic” for many communities, self-serve ATMs will help give vital access to cash and complement banking services, rather than replace them.“We do see the evolution of the ATM bridging that … customer experience,” he said.
