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Banker’s Re-skilling to Cope with Digital Consumers’ Requirements

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Digital Banking Transformation

Banking and financial services industry professionals will need to look beyond traditional roles. The transformation that is happening in the BFSI space is rapid, necessitating the need for engaging professionals with tech-management skills, says Robin Bhowmik, Chief Business Officer, Manipal Global Academy of BFSI (MGA-BFSI).

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Surge in Re-skilling Demand
Manipal Global Academy of BFSI
16,000
Professionals reskilled in 6 months
100%
Equal to annual training turnout

The academy, which has always focused on training BFSI professionals, registered a surge in demand for reskilling in the last six months. Bhowmik said that the academy reskilled 16,000 professionals (in 6 months), which was equal to the annual turnout.

πŸ”„ Training Evolution

Previously
Focus on induction training and basic skill development
Currently
Shift to advanced programmes in digital transformation

Earlier, the demand used to be for induction training; it is now shifting to advanced programmes, in line with the digital transformation that is happening in the BFSI sector.

Industry Insight

“As most banking applications are built on Open Source, the industry has started to feel the pinch, the imperative need for upskilling its people on tech-management. The shift is drastic and visible.”

β€” Robin Bhowmik, CBO, MGA-BFSI

Big Data has evolved, and banks are trying to use Artificial Intelligence (AI) and Machine Learning (ML) to leverage their digital footprint.

Key Digital Banking Technologies

Open Source
Artificial Intelligence
Machine Learning
Big Data Analytics

⚑ Pandemic Acceleration

“The lockdown has fuelled the rate of adoption of contactless payments; the crisis has forced bankers and insurance professionals to reskill themselves, to understand and cope with the requirements of the digital consumer,” the CBO of MGA said.

🎯 Key Takeaways

Rapid Digital Transformation
BFSI sector is undergoing rapid change, requiring tech-management skills
Training Demand Shift
From induction training to advanced digital transformation programmes
Pandemic Acceleration
Lockdown has accelerated contactless payments and digital banking adoption
πŸ’‘ The Future of Banking Careers
Tech-management skills are becoming essential for banking professionals in the digital era
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